سياسة الاسترجاع
RETURN & REFUND POLICY
At Ramwais, your satisfaction matters. This policy explains how returns, exchanges and refunds work for orders shipped within the United Arab Emirates.
- Return Window
- You may request a return within 7 days of the delivery date shown on your order confirmation. Requests made after this window cannot be accepted.
2. Eligible Returns
We accept returns when: the item arrives damaged or defective, you received the wrong item, or the item is unused, unopened and in its original packaging.
3. Non-Returnable Items
For hygiene and safety reasons, the following cannot be returned unless faulty: personal care items (skincare, haircare, oral care), earphones/earbuds, and any item marked Final Sale.
4. How to Start a Return
Contact us at [insert support email] or WhatsApp [insert phone number] within 7 days of delivery with your order number and photos of the item. We will confirm approval and send return instructions within 2 business days.
5. Refunds
Once we receive and inspect the returned item, refunds are processed within 5-7 business days to your original payment method. For damaged, defective or incorrect items, Ramwais covers return shipping costs. For change-of-mind returns on eligible items, the customer covers return shipping.
6. Order Cancellations
Orders can be cancelled free of charge before they are dispatched. Once an order has been dispatched, the standard return process above applies.
7. Contact Us
Ramwais Store, United Arab Emirates
Email: [insert support email]
WhatsApp/Phone: [insert phone number]